Can I change my order before it’s shipped?
Sure! But, only if the shipment has not left our warehouse.
Just check the status of your order at Track Your Order first (located at the bottom of any page).
If it hasn’t been sent yet, email us at firstname.lastname@example.org. Make sure you mention your order number so we can assist you with your enquiry.
My order arrived, but I want to return an item.
So long as the item or items are in original condition (unworn & unwashed), simply send them back to us by post within 90 days of receipt of delivery to:
Unit 2, 100 Munibung Road
CARDIFF NSW 2284
Please remember to include a return slip that can be found here indicating your full name and order number with your items. As soon as we receive the items back we will get the exchange organised and sent out to you straight away.
- SALE items cannot be exchanged or refunded.
- If you select a SALE item as replacement, keep in mind that by the time we process your exchange request, the item may be sold out. We invite you to indicate a couple of articles as replacement or select an item that is not on SALE (be sure to include order of preference for the selection).
Who pays the postage for an exchange?
For your first exchange of products on an order, we will ship your replacement free of charge.
The only cost to you is that of the return postage of the original item(s) to us. If a further exchange on the same order is requested, Dingodude reserves the right to charge additional postage for the shipment back to you. This is typically around $AUD 8.00 depending on the number of items being sent.
I’ve already worn them! Can I still exchange them?
No. For health reasons we can only accept garments that are in original condition and that have not been worn or washed.
You wouldn’t want to buy undies that someone had already worn. If a worn item is sent back to us, we will typically contact you to better understand the reason for the return.
Where an item is returned without first notifying us that the item has been worn, we may choose to send the item(s) directly back to you.
I have returned my Dingodude for an exchange but have not received or heard anything back!
Typical shipping time for a return to Dingodude is around 10 days, but it depends on the origin. This can be longer due to Customs inspections when entering Australia.
As soon as your exchange has been processed by us, we will send you an email letting you know that your replacement order on its way.